Frequently asked questions
What is your approach to customer service?
Our highly experienced security personnel are trained in effective communication skills and provide friendly and approachable security solutions, without being overbearing or intrusive. As your security partner, we work closely with you to determine which of our services best fit your needs, and always maintain open lines of communication.
What are the different tasks security guards do on the job?
Our security guards are trained in various techniques including patrols, static work, monitoring and asset protection. Our services include:
- Crowd management
- Security personnel
- Patrol
- Alarm response
- Concierge
- Asset protection
- Consulting and advisory
What training do your security staff receive?
Our security staff receive regular training to ensure they are up to date on the latest security protocols and practices. All Paradyme security guards complete induction training and adhere to our in-house guidelines, which include client care and conflict resolution techniques and have been developed in line with current industry regulations. Our fully licensed security personnel manage conflict using effective resolution techniques, and practice restraint and removal practices through real-life, scenario-based drills. We conduct bi-annual report writing workshops and offer additional training on topics such as powers of arrest, bomb threat, emergency, and evacuation procedures.
How do you balance maintaining security with delivering a good customer experience?
We understand the importance of providing a good customer experience and our staff are trained in effective communication techniques, so their presence contributes to a friendly and welcoming environment while maintaining safety and security.
What technology do you use?
Technology plays a key role in enhancing security and your experience of engaging us. Our staff are trained in the use of surveillance tools including ID scanners and CCTV cameras, as well as communication devices and practical tools such as First Aid kits, automated external defibrillators, and fire extinguishers.
How do you communicate effectively with clients and their patrons?
We believe communication between security staff and customers is essential for creating a positive customer experience and preventing incidents. Our staff are trained in effective communication techniques so they can effectively address concerns or questions from customers in a friendly and helpful manner.
How do you evaluate and update your security protocols?
Security threats and customer expectations can change over time, so we regularly evaluate and update our security protocols to ensure they remain effective. As your security partner, we work closely with you to determine the security services to best fit your needs and maintain open lines of communication.
How do you prevent incidents?
We have a proven track record in identifying potential threats and preventing incidents before they occur. Our staff participate in regular training to keep their skills up to date in techniques including crowd management, conflict resolution, and effective restraint and removal practices.
How do you handle intoxicated patrons?
Intoxicated patrons pose a risk to themselves and others, so our security guards are equipped to handle them safely and efficiently. To ensure they can maintain a welcoming environment for all patrons, our fully licensed security personnel conduct regular training in conflict management and resolution techniques, and practice restraint and removal practices through real-life, scenario-based drills.
How do you handle abusive or aggressive patrons?
As well as posing a risk to themselves and others, abusive or aggressive patrons can impact the reputation of your facility or event. Our security guards are equipped to handle these patrons safely and efficiently, while minimising the disturbance on the wider environment. To ensure they can maintain a welcoming environment for all patrons, our fully licensed security personnel conduct regular training in conflict management and resolution techniques, and practice restraint and removal practices through real-life, scenario-based drills.
How do you handle patrons having a mental health episode?
If someone is having a mental health episode, they pose a risk to themselves and others, so our security guards are equipped to handle them safely and efficiently. To ensure they can maintain a welcoming environment for all patrons, our fully licensed security personnel conduct regular training in conflict management and resolution techniques, and practice restraint and removal practices through real-life, scenario-based drills.
What tickets, licensing and checks do your security personnel have?
Our professional security guards are fully licensed and trained according to industry standards. Our staff receive regular training in security techniques, communication skills, and the latest technologies. Our staff hold licenses including:
- Certificate II or III in Security Operations
- First Aid qualifications
- Responsible Service of Alcohol (RSA)
- Working With Children Check
What services do you offer?
We provide an extensive range of services which are tailored to our clients’ specific security requirements. Our services include:
- Crowd management
- Security personnel
- Patrol
- Alarm response
- Concierge
- Asset protection
- Consulting and advisory
Our security guards work with various sectors across Melbourne, including hospitality, retail, construction, commercial and industrial, education, and community.
If you’re not sure what you need, we recommend our security consulting and advisory services. Our proven track record ensures we’re well-placed to recommend the security solutions that best fit your unique requirements.
What parts of Melbourne do you provide services in?
Our services cover metropolitan Melbourne. If you’re unsure whether your location fits within our region, please get in touch with us directly.
Do you provide security for large events?
Yes, we provide security for events of all sizes including community fetes, school concerts, music festivals, sports events, and more. Our goal is to help event managers deliver safe and secure events. Our event services include:
- Crowd control (for both liquor-licensed and alcohol-free events)
- Event perimeter patrols and protection
- Asset and property protection (prior, during and post event)
- Special escort and VIP protection
Contact us to discuss a tailored service to suit your specific needs.
Do you provide security for private parties?
Absolutely! Our goal is to help you enjoy a safe and secure party. Our event services include:
- Crowd control (for both liquor-licensed and alcohol-free events)
- Event perimeter patrols and protection
- Asset and property protection (prior, during and post event)
- Special escort and VIP protection
Contact us to discuss a tailored service to suit your specific needs.
Can you provide security for offices and apartment buildings?
Yes, we provide security services for commercial and residential buildings. Our team can help you manage the concierge desk or after-hours service for your tenants and residents, while providing a sound security presence. Contact us to discuss a tailor-made solution to meet your specific needs.
Do you provide security for factories?
Yes, we provide security services for commercial and industrial facilities, including factories. Our team can help you manage the concierge desk or after-hours service for your tenants/residents, while providing a sound security presence. Contact us to discuss a tailor-made solution to meet your specific needs.
Do you provide security for construction sites?
Yes, we provide security services for construction sites of all sizes and complexities, including commercial, industrial and residential sites. Our highly trained security guards protect your assets, equipment, and workers from security threats on your construction site, including theft, vandalism, trespassing, and accidents.
How many guards do I need for my private function?
This will depend on the number of guests, location, and other variables such as whether or not you’re having your function at a licensed premises, which often have specific requirements for crowd control. Contact us to discuss your next function and we will happily provide a tailored solution.
I would like to report an incident. Who do I contact?
We take all incidents seriously. Please contact us with any concerns via:
Email: admin@paradymesecurity.com
Phone: 1300 727 239
Office hours: Monday-Friday 10am-4pm